stay inflation 外贸开发信(网站内的语种比较多 这种网站建设要注意(12)

18. 改良服务

Thank you for your letter of 26 January. I apologize for thedelivery problems you had with us last month. I have had a meetingwith our production and shipping managers to work out a bettersystem for handling your account .We know we made a mistake on yourlast order . Although we replaced it for you. we want to make sureit does not happen again. We have devised the enclosed checklist touse for each of your future order. It includes yourfirm's particular specifications, packingrequirements and marking instructions. I believe can service yourcompany better and help you operations run more smoothly with thissafeguard. Please contact us if there are any additional points youwould like us to include.

感谢 1月26日来信。对上月贵公司替换所需货品，唯恐类似 事件再产生，本公司生产、运输和出口部经理已商榷制定更有效法子 处理贵公司事务，并为此特别设计清单。随信奉上该清单，供贵公司今后订货之用。当中包孕特别规格、包装请求和樗阐明等栏目，信任此举有助本公司供给更佳服务，增进双方合作。如欲增设任何栏目于该清单上，恳求惠示。

19. 回绝客户的请求

Thank you for your enquity of 25 August.We are always pleased tohear from a valued customer.I regret to say that we cannot agree toyour request for technical information regarding our softwaresecurity sysytems.The fact is,that most of our competitors alsokeep such information private and confidential.I sincerely hopethat this does not inconvenience you in any way.If there is anyother way in which we can help. do not hesitte to contact usagain.

8月25日信收悉，谨此致谢。 来信请求本公司供给有关软件保密系统的技巧材料，但鉴于同行向来视该等材料为机密文件，本公司亦不便流露，尚祈见谅。我热诚地盼望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。祝业务蒸蒸日上!

20. 搪塞难办的客户

We have been doing business together for a long time and we valueour relationship of late, we have not been able to provide the kindof service we both want. The problem is that your purchasingdepartment is changing orders after they have been placed. This hasled to confusion and frustration for both of our companies. Inseveral instances. you have returned goods that were originallyordered. To solve the problem , I propose that on receipt of anorder, our sales staff contact you to verify it. If you decide onany changes, we will amend the order and fax you a copy so that youcan check it. I trust this system will cut down on delays anderrors, and allow our operations to run smoothly.

承蒙多年惠顾，本公司感谢万分。然近来合作出现问题，令服务水准未能符合对方请求，本公司为此提忧不已。贵公司采部发出定单后，再三更改内容；更有甚者，屡次退回订购之货品，导致了双方公司工作中的杂乱和疑惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修正后%E